A Job Sharing Success Story from the Harvard Business Review, February 2005: A Summary of “Two Executives, One Career,” Cynthia R. Cunningham and Shelley S. Murray Summary by W2W Ventures Staff
“For six years we shared a job at the Fleet Bank: Vice President, Global
Markets Foreign Exchange. One desk, one chair, one computer, one telephone, and
one voice-mail account. We had – still have – one resume. To our clients and
colleagues, we were effectively one person, though one person with the
strengths and ideas of two.”
So begins the written story of Cynthia and Shelley, two women who see
themselves as a “package.” Until last year, they successfully job shared an
executive position at Fleet Bank until the Bank of America merger that
dissolved their department. So inspired by their previous experience they are
now a team, seeking a new employer, but dedicated to job sharing together. They
end their written story with the line “we can’t imagine any other way to live.”
Here is the rest of their story.
Shelley and Cynthia share the story of many women. Fifty plus hour workweeks,
enjoying work, receiving promotions and raises, and excited about their
professional development until they were shaken by the unpredictable challenges of their personal lives. For Cindy, it was the day her childcare fell through the same day as a
major budget meeting. After a scramble, she left her young children, 1 and 3,
with a person she hardly knew. For Shelley it was the day she had to choose
between being late to pick up her son or to bring a tired child on a grocery
store trip.
Each woman took advantage of Fleet’s flexible work policies and each stopped –
for different reasons. One due to a promotion, the for the other, her boss simply did
not like her arrangement. They knew there had to be a better way to maintain
and promote their professional identities while still achieving their personal
goals. They decided to pursue a job share position together.
What they did:
- Marketed themselves as one person.
- Packaged themselves in “one resume, with a cover letter combining their skills.”
- Included performance reviews and internal ratings with their marketing package.
- Strategized on marketing their package, strategized on how to interview, who
would “sell” which skill sets.
- Moved on from rejection quickly.
They interviewed with 15 executives before they found a reluctant champion (he
recognized supporting Shelley and Cynthia would help him meet his diversity
goals). “The offer was just the type of thing we were looking for: a move to
corporate, a step up the ladder, and double the salary, plus a bonus
opportunity - all of which meant that we could each work half the time we used to
and yet continue to increase our learning capacity.”
Defending the Proposition:
- Addressed concerns head-on and systematically.
- Talked through mechanical conversations – who will perform what projects and
when.
- Discussed intra-job-sharing communication.
- Confirmed they were professionals who knew how to handle challenges, “any
problems, we said, would be ours never his or the business’s. In the end our
confidence won him over.”
Once they started the job, defending their proposition continued:
The first week the boss had Shelley running around town buying and engraving a
frame for her boss’s boss. After a cool down period, she asked why she was asked
to perform such a task. He told her it was a test to see how responsive she
would be. Neither was tested like that again.
The women found the challenges came not from clients but internally - a lack of
management support and colleagues' suspicions. Ranging from a boss who wanted to
split them into 2 part-time employees to colleagues attempting to pit Cindy and
Shelley against each other. They addressed their colleagues with a direct and
honest meeting confronting the incident. While the meeting was not
comfortable, the sabotage curtailed.
The mechanics:
- “Sharing one set of responsibilities meant we passed projects back and forth,
constantly and seamlessly. Neither of us “owned” any particular client or task:
the person who was in the office took care of any needs as they came up.”
- Each worked 20 hours, 2 1/2 days a week.
- They split the salary 50/50.
- Each had full benefits. (Some employers offer benefits for 20+ hours a week.)
- Each spent time in the office on Tuesday morning in a conference room to overlap
and strategize, take conference calls and plan. Neither was in on Thursday
afternoons.
- Together, they refused more hours (with an increase in pay) because they wanted
to manage their time realistically – to fewer than 25 hours a week.
They had joint goals and reviews (if an individual issue arose, it was agreed
that the manager would address the matter privately. Luckily for these two, the
issue never came up).
- In the beginning, they would both go the first meeting to acquaint themselves
with key players and personalities. This was less necessary later in their
experience.
- Regular data dumps, including 15-20 voicemails a day on separate, individual
voicemail boxes kept them up to data on projects, conversations and office
nuances.
- They played to each other’s strengths, allocating important tasks such as
analysis and presentations to the stronger player.
Lessons Learned:
- Check your ego at the door. “For instance, we had to accept that we both should
have a chance to contribute when we attended meetings...neither of us should
dominate.”
- Agree to never disagree in public, which supported their united front.
- Over-communicate. Write down as much as possible, even details that seem
mundane, like body language, or personal details of a colleague's life.
- Flexibility. Though they agreed to only work 2 1/2 days a week, they
consistently checked voicemail. They knew they would be more closely
scrutinized so their follow through on important obligations and meetings was
essential.
- Learn to live with risk. They knew they were not the office norm and were
always up for reconsideration if it did not seem to work.
And finally the most important piece of advice:
Find the right job share partner! “If the fit is not perfect, it is not going to
work.” Cynthia and Shelley took a Myers-Briggs test and found while opposite
in most areas, they were similar in the way that was most relevant to their
success “judging”.
“We’re both self-starting, systematic, and scheduled. We think that’s why our
arrangement worked so well for us. If one of us were systematic and the other
more laissez-faire, it’s easy to imagine that we’d have driven each other crazy.
On top of that, we’re both very ambitious, with similar goals. We’re direct,
and we both prefer to get issues onto the table rather than let them fester.
And we’re persistent – we wouldn’t have gotten the job if we weren’t.”
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